Refund Policy

Last updated: June 2, 2026

Refund Policy – Practicly

Last updated: 15.09.2026 Version: 1.0

We want every learner to feel confident about their subscription. This policy explains how refunds work for Practicly subscriptions and trial conversions.

Right of withdrawal: waived once you've fully used your plan's benefits

Practicly provides a digital service: interactive practice sessions. By subscribing to a paid plan you give your express consent to the service beginning before the end of the statutory 14-day withdrawal period, and you acknowledge that you lose that right once you have fully used the benefits available under your selected Subscription Plan. Under Art. 38(1)(1) of the Polish Act of 30 May 2014 on Consumer Rights (implementing Art. 16(a) of Directive 2011/83/EU: services fully performed with the consumer's prior express consent), your 14-day right of withdrawal survives until whichever comes first: 14 days after the payment for the current period, or full use of that period's benefits. If you withdraw within that window, before fully using the period, you only pay for what you've already used (tracked to the second) and we refund the rest.

14-day free trial

All new accounts include a 14-day free trial with limited practice time. You can cancel any time during the trial without being charged. No refund is needed because no payment is taken until the trial ends.

Monthly subscriptions

Monthly subscriptions can be cancelled at any time from your account settings and will not renew. Cancelling stops future renewals but does not, on its own, get you a refund for the current period. To withdraw from the current period under the right of withdrawal above, contact us within 14 days of the charge, before you've fully used that period's benefits, and we refund the unused portion.

How to request a refund

Email [email protected] with the email address tied to your account and a brief reason for the request. If you're withdrawing under the section above, tell us the date of the charge; we calculate the refund from your actual usage of that period (tracked to the second). We handle these manually today and respond within 2 business days.

This Refund Policy is in effect as of 15.09.2026.