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Practicly

Terms of Service – Practicly

Last updated: 15.09.2026 Version: 1.0

Section 1. General Provisions

  1. These Terms of Service (the "Terms") set out the types, scope, and conditions of the electronic services provided by the Provider through the Practicly website (the "Service"), including the rules for using the Service, the rights and obligations of Users, and the Provider's liability.
  2. The services are provided by Michał Cieśla, conducting sole proprietorship business under the name Enovic Inteligentne Instalacje Michał Cieśla, with its registered place of business at ul. Marynarska 12, 05-825 Kady, Grodzisk Mazowiecki municipality, Mazowieckie voivodeship, Poland, Tax ID (NIP): 5060063248, Statistical Number (REGON): 365266100 (the "Provider").
  3. The Provider can be contacted at: [email protected]. Electronic delivery address: AE:PL-79539-74761-IAGTC-22.
  4. The Terms are made available to the Client free of charge before the conclusion of the Account Agreement and the Subscription Agreement, in a manner allowing them to be obtained, reproduced, and recorded.

Section 2. Definitions

The terms used in these Terms have the following meanings:

  1. Service – the Practicly website available at https://practicly.app, enabling the use of the Services.
  2. Client – a natural person, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, entering into an Account Agreement or a Subscription Agreement with the Provider.
  3. User – a natural person of full legal age with full legal capacity who uses the Service through an Account. If the Client is a natural person, the User is the Client. If the Client is a legal person or an organizational unit without legal personality to which the law grants legal capacity, the User is the natural person authorized to act on the Client's behalf in using the Service and entering into agreements.
  4. Consumer – a Client who is a natural person entering into an Account Agreement or a Subscription Agreement with the Provider that is not directly related to their business or professional activity.
  5. Account – an individual account created in the Service that enables the User to use the Services.
  6. Price List – the list, available in the Service, of the current Subscription Plans, their prices, and their parameters.
  7. Service (as used elsewhere in these Terms, the "Services") – the digital service provided electronically by the Provider through the Service, consisting of conducting Sessions with Virtual Patients, together with the functionalities associated with conducting Sessions.
  8. Account Service – a free-of-charge service provided electronically by the Provider, consisting of creating and maintaining an Account and providing the User with access to the functionalities associated with its administration.
  9. Payment Operator – Stripe Payments Europe, Limited, One Wilton Park, Wilton Place, Dublin 2, D02 FX04, Ireland.
  10. Session – a single simulated conversation conducted by the User with a Virtual Patient within the Service, of a training nature and not constituting the actual provision of psychological or psychotherapeutic services, lasting for the time selected by the User in accordance with the options available in the Service.
  11. Virtual Patient – a fictional character generated algorithmically by the Service using artificial intelligence, serving as a conversational counterpart during a Session. Virtual Patients are not real natural persons.
  12. Subscription Plan or Plan – a paid package of access to the Service under a Subscription Agreement, specifying the Session time limit available in a given Subscription Period and the applicable fee.
  13. Trial – a one-time, free-of-charge access by the User to selected functionalities of the Service, granted automatically upon Registration, without the need to provide payment details, lasting no longer than 14 days from the date of Registration and comprising up to 60 minutes of Session time in total.
  14. Subscription Period – the period during which the User may use the functionalities of the Service covered by a given Plan, corresponding to one calendar month counted from the start date of the given Subscription Period; if the month in which the Subscription Period should end has no corresponding date, the Subscription Period ends on the last day of that month.
  15. Transcript – a text record of the course of a Session, generated automatically by the Service.
  16. Session Notes – content entered by the User during or after a Session, including comments, observations, and the proposed diagnosis of the Virtual Patient.
  17. Registration – the act of creating an Account in the Service.
  18. Account Agreement – a free-of-charge agreement for the provision of electronic services for the administration of an Account, entered into between the Provider and the Client for an indefinite period on the terms set out in these Terms.
  19. Subscription Agreement or Subscription – a paid agreement entered into between the Provider and the Client for a fixed term, on the terms set out in these Terms and presented to the Client before its conclusion, in particular as to price and the selected Subscription Plan. The subject matter of the Agreement is the provision of Services within the scope specified in the selected Subscription Plan.

Section 3. Conditions for Using the Service

  1. Using the Service and the Services requires the User to meet the following technical requirements:
    • a device with internet access,
    • an up-to-date web browser supported by the Service (Chrome, Firefox, Safari, Edge),
    • an active email address,
    • access to a microphone, for using voice-based Session functions.
  2. The Provider does not supply a device, internet access, a web browser, or any other technical means necessary to use the Service.
  3. Using certain functionalities of the Service may require meeting additional technical requirements or granting certain permissions on the User's device, of which the User will be informed within the Service.

Section 4. Registration and Account

  1. Using the Service requires Registration and logging in to an Account.
  2. Registration may only be carried out by a natural person of full legal age with full legal capacity:
    • on their own behalf – if the Client is a natural person;
    • on behalf of the Client – if the Client is a legal person or an organizational unit.
  3. The person carrying out the Registration uses the created Account as the User.
  4. Registration is carried out by:
    • completing the registration form made available in the Service,
    • providing the required data: first name, last name, and email address,
    • accepting the Terms of Service and the Privacy Policy,
    • confirming the Registration by clicking the activation link sent to the email address provided.
  5. If the Client is a legal person or an organizational unit, the person carrying out the Registration represents that they are authorized to act on the Client's behalf.
  6. The person carrying out the Registration is required to provide true, complete, and up-to-date data.
  7. Registration is completed upon activation of the Account.
  8. Upon completion of Registration, an Account Agreement is entered into between the Client and the Provider. The Agreement is entered into for an indefinite period and may be terminated at any time, in accordance with the rules set out in these Terms.
  9. Maintaining an Account is free of charge.
  10. The Account may only be used by the User for whom it was created.
  11. Creating an Account alone does not automatically grant access to paid Services, with the exception of the Services available under the Trial.
  12. Access to paid Services under a given Subscription Plan requires entering into a Subscription Agreement on the terms set out in Section 9 of these Terms.

Section 5. Types and Scope of Services

  1. The Provider provides the following Services through the Service:
    • the free-of-charge Account Service;
    • a service consisting of conducting Sessions with Virtual Patients, together with the functionalities associated with conducting Sessions, made available under the Trial or a selected Subscription Plan.
  2. The Account Service includes, in particular:
    • creating and maintaining the Account;
    • enabling the User to log in to the Account;
    • enabling the User to manage access to the functionalities of the Service, including purchasing, changing, or cancelling a Subscription Plan.
  3. The service referred to in paragraph 1(2) includes conducting Sessions with Virtual Patients and the functionalities associated with conducting Sessions, including:
    • the Session Transcript;
    • creating, storing, and editing Session Notes;
    • receiving feedback generated by the artificial intelligence system.
  4. During the Trial, the service referred to in paragraph 1(2) is made available to the User free of charge to a limited extent, on the terms set out in Section 8 of these Terms.
  5. After the Trial ends, using the service referred to in paragraph 1(2) requires selecting a Subscription Plan and entering into a Subscription Agreement.

Section 6. Session

  1. A Session is a single simulated conversation between the User and a Virtual Patient generated by artificial intelligence, conducted within the Service.
  2. Before starting a Session, the User selects its maximum duration from the time options available in the Service.
  3. The default Session duration is 30 minutes.
  4. The duration selected by the User is the maximum duration of the given Session.
  5. The User may end a Session before the selected time has elapsed and is not required to use the full time limit.
  6. The Session time used is calculated based on the actual duration of the Session, to the nearest second.
  7. Information about the Session time used and remaining is available to the User within the Account.
  8. Any unused Session time limit within a given Subscription Period does not carry over to the next Subscription Period, is non-refundable, and is not exchangeable for other benefits, without prejudice to the Client's rights under mandatory provisions of law.
  9. Before each Session begins, the User receives a summary of the current Session settings and the option to change them, in particular regarding:
    • the Session duration;
    • the conversation language;
    • enabling or disabling the Virtual Patient's avatar.
  10. The Service makes available, within Sessions, a specific number of Virtual Patients and their associated Session scenarios.
  11. The range of available Virtual Patients and their associated Session scenarios may differ depending on whether the User is using the service under the Trial or under a concluded Subscription Agreement.

Section 7. Session-Related Functionalities

  1. Transcripts and Session Notes are functionalities associated with conducting Sessions and serve to record and make use of information about the course of individual Sessions.
  2. Within each Session, the Service automatically converts the audio from the course of the Session into text and saves it as the Session Transcript.
  3. After a Session ends, the User may, from their Account, enter, save, and edit Session Notes regarding its course, including a proposed diagnosis or diagnostic hypothesis concerning the Virtual Patient.
  4. After a Session ends, the Service provides the User with automated educational feedback generated by the artificial intelligence system, concerning the course of the Session and the information and content entered by the User, including any proposed diagnosis or diagnostic hypothesis concerning the Virtual Patient.
  5. Transcripts and Session Notes are stored within the User's Account to enable the User to access the history of their own Sessions and to use the Session-related functionalities of the Service, including the generation of automated educational feedback by the artificial intelligence system.
  6. Transcripts and Session Notes constitute User data and are protected in accordance with the Privacy Policy.

Section 8. Trial

  1. Every new Client may, upon completing Registration and activating an Account, use the free Trial.
  2. The Trial begins upon activation of the Account.
  3. The Trial is available in connection with a given Account only once. Creating another Account by the same Client does not entitle the Client to use the Trial again.
  4. During the Trial, the User may use the Session functionality for a total of up to 60 minutes of Session time.
  5. The User may use the Session time limit available under the Account in one or more Sessions, in accordance with the Session lengths available in the Service.
  6. Access to Session functionality under the Trial covers only one scenario made available by the Provider and one Virtual Patient.
  7. Using the Trial does not require providing payment details.
  8. Upon the earlier of the elapse of 14 days from the start of the Trial or the use of the 60-minute Session time limit, access to Session functionality under the Trial ends.
  9. Any unused Session time limit under the Trial is non-refundable and non-transferable to another Account or to a subsequent period of use of the Service.
  10. After the Trial ends, the Account remains active, but the User loses access to the functionalities of the Service covered by the Trial. The User may still log in to the Account.
  11. The Client may, at any time, enter into a Subscription Agreement and purchase a selected Subscription Plan for a given Account, subject to the provisions on Account deletion set out in these Terms.
  12. The Provider reserves the right to change the terms of the Trial, while respecting the acquired rights of Clients who began using the Trial before the changes took effect.

Section 9. Subscription Agreement

  1. Using the Services covered by paid access, excluding the Trial, requires entering into a Subscription Agreement.
  2. A Subscription Agreement may only be entered into by a Client with an active Account in the Service.
  3. The available Subscription Plans, their prices, and the Session time limits available under a Subscription Period are specified in the Price List available in the Service.
  4. In order to enter into a Subscription Agreement, the Client:
    • logs in to the Account,
    • selects a Subscription Plan from among the plans currently available in the Service, having reviewed its price,
    • adds the selected Plan to the order,
    • completes the order form, providing the required data,
    • accepts the Terms by ticking the relevant checkbox,
    • selects a payment method,
    • consents to the initiation of recurring payments in respect of the order, by accepting the relevant checkbox,
    • makes the declarations referred to in paragraph 5 by ticking the relevant checkboxes,
    • places the order by clicking the "Order and pay" button or another equivalent button.
  5. Before placing the order, the Consumer gives express, prior consent to the commencement of the provision of the Service before the expiry of the 14-day withdrawal period from the Subscription Agreement, and acknowledges that once the Service has been fully performed, they will lose the right to withdraw from the Agreement. The Service is deemed fully performed once the Session time available under the selected Subscription Plan has been fully used. The consent and the acknowledgement of the loss of the right of withdrawal are given by ticking the relevant checkboxes in the order form.
  6. The Subscription Agreement entails the activation of recurring payments, which constitute an integral part of the Subscription Plan. Before entering into the Subscription Agreement, the Client consents to the automatic collection of fees for subsequent Subscription Periods using the payment instrument selected during the payment process.
  7. The Subscription Agreement is entered into at the moment the order with a payment obligation is placed, by clicking the "Order and pay" button.
  8. Promptly after successful payment, and no later than before the Service begins to be provided, the Provider sends to the email address indicated in the order form a message confirming the conclusion of the Subscription Agreement and the activation of access to the selected Plan.
  9. For Consumers, the message referred to in paragraph 8 constitutes confirmation of the conclusion of the Subscription Agreement on a durable medium and contains the information required under Article 12(1) of the Polish Consumer Rights Act, including information on the consent given by the Consumer as referred to in paragraph 5.
  10. The Subscription Period begins at the moment the confirmation referred to in paragraph 8 is sent to the Client.
  11. The Subscription Agreement is entered into for a fixed term, from the date of its conclusion until the expiry of the first Subscription Period. Upon expiry of the first Subscription Period, the Subscription Agreement is automatically extended for a further Subscription Period, unless the subscription has previously been cancelled or the Agreement has been terminated in another manner in accordance with these Terms. Each subsequent Subscription Period begins immediately after the end of the preceding Subscription Period.
  12. The minimum term of the Client's obligations under the Subscription Agreement is the duration of one Subscription Period.

Section 10. Payments

  1. The prices for the individual Subscription Plans indicated in the Price List are gross prices and include VAT at the applicable rate.
  2. The total price of the selected Plan for the duration of the Subscription Period is displayed before the order is placed, in the order summary in the Account.
  3. The Provider makes available the option to pay by recurring electronic payment, including:
    • card payment,
    • Apple Pay,
    • Google Pay,
    • Link.
  4. Payments under the Subscription Agreement are processed through the external Payment Operator.
  5. In order to make a payment, the Client is redirected to the Payment Operator's service, where they provide the payment details necessary to process recurring payments. The Provider has no access to this data.
  6. Payments are processed on the terms set by the Payment Operator and may require the Client's acceptance of that payment operator's terms of service or payment rules.
  7. The first payment is collected before the start of the first Subscription Period. The selected Subscription Plan is activated after successful payment, in accordance with Section 9(8) of these Terms.
  8. The fee for each subsequent Subscription Period is collected automatically using the saved payment method, in accordance with the rules applied by the Payment Operator.
  9. If collection of the fee for a subsequent Subscription Period fails, the Payment Operator may make further attempts to collect the amount due, in accordance with its applicable rules. The Client may be notified of a failed payment attempt by email or through the Account.
  10. If the fee for a subsequent Subscription Period is not successfully collected, the Provider may suspend access to the functionalities covered by the Subscription Plan until the outstanding fee has been paid.
  11. If the fee due is not paid within the period specified in the payment reminder or in the information provided to the Client, the Provider may terminate the Subscription Agreement. Upon termination of the Subscription Agreement, access to the functionalities covered by the Subscription Plan ends.
  12. Suspension of access or termination of the Subscription Agreement due to non-payment does not affect the obligation to pay amounts due that arose before the date of suspension or termination of the Agreement.
  13. Invoices, including corrective invoices, are issued in accordance with applicable tax law, in particular the Act of 11 March 2004 on Tax on Goods and Services. Where the law requires an invoice to be issued through the National e-Invoicing System (KSeF), the invoice is issued in KSeF. A Client that is not a Consumer may additionally receive a copy of the invoice in PDF format at the indicated email address, for informational purposes only. A Consumer's invoice is provided electronically, in PDF format, to the email address indicated by the Consumer.

Section 11. Changing the Subscription Plan

  1. The Client may change the selected Subscription Plan to another Plan from among the Plans currently available in the Service.
  2. A change of Subscription Plan takes effect at the moment it is made.
  3. From the moment the change is made, the Client uses the functionalities and Session time limit applicable to the changed Plan.
  4. A change of Subscription Plan is settled on a pro rata basis for the time remaining until the end of the current Subscription Period: the Provider refunds the Client an amount corresponding to the unused portion of the fee for the previous Plan and collects the fee for the changed Plan for the remaining time of that Period, in accordance with the Price List. If the refund amount exceeds the fee collected, the surplus is recorded as funds on the Client's account with the Payment Operator and is automatically applied against the next payment due.
  5. A change of Subscription Plan results in a change to the amount of the fee collected as part of recurring payments, starting from the next Subscription Period following the change of Plan. In connection with the change of Plan, the Provider updates the recurring payment settings accordingly.
  6. A change of Plan does not require a change to the payment instrument used for recurring payments, unless this is necessary for technical reasons or results from the rules applied by the Payment Operator.
  7. The Client makes changes to the Subscription Plan through the functionality available in the Account. Before making the change, the Client is informed of the selected Plan, its price, and the settlement rules referred to in paragraph 4, and confirms the change in the Account. The fee referred to in paragraph 4 is collected automatically from the payment instrument saved with the Payment Operator, without redirecting the Client to the Payment Operator.
  8. Promptly after a change of Subscription Plan is made, the Provider sends to the email address associated with the Account a confirmation of the change to the terms of the Subscription Agreement, including in particular an indication of the changed Plan, its price, and the moment from which the change takes effect.

Section 12. Nature of the Service and Use of Artificial Intelligence

  1. The Services provided through the Service are an educational tool designed for training skills useful in the work of a psychotherapist, in particular in conducting conversations, gathering and analyzing information, and formulating diagnostic hypotheses for simulation purposes.
  2. Virtual Patients are fictional characters entirely generated by artificial intelligence, including their voice, responses, and avatar. The User does not interact with a real person during a Session.
  3. The Services provided through the Service do not constitute healthcare, medical, psychological, or psychotherapeutic services and are not intended for conducting actual therapy, diagnosis, or self-diagnosis or self-therapy.
  4. The Service does not confer or confirm the User's professional qualifications, licenses, or competencies, in particular in the field of psychotherapy. Using the Service is of a training nature and does not replace education or the acquisition of required qualifications or licenses.
  5. The responses of Virtual Patients and the feedback generated by artificial intelligence within the Service may be inaccurate, incomplete, or inadequate to real situations. Such content is for training purposes only and should not form the basis for decisions concerning real persons, nor does it constitute a professional assessment of the User's knowledge, skills, or competencies.
  6. Using the Service does not guarantee the achievement of any particular training outcomes or the acquisition of any particular skills, competencies, or professional qualifications.

Section 13. Withdrawal from a Distance Contract

  1. The provisions of this Section apply to Subscription Agreements entered into with Consumers, including entrepreneurs with consumer rights.
  2. A Consumer who has entered into a Subscription Agreement at a distance has the right to withdraw from the Agreement within 14 days from the date of its conclusion, subject to paragraph 4 below.
  3. To meet the deadline, it is sufficient to send the Provider a statement of withdrawal before it expires. A statement of withdrawal may be sent:
    • electronically to: [email protected],
    • in writing to the Provider's correspondence address.
  4. The right to withdraw from the Subscription Agreement is not available to a Consumer if the Provider has fully performed the Service, the provision of which began before the expiry of the 14-day withdrawal period, with the Consumer's express, prior consent, where the Consumer was informed before the provision began that they would lose the right to withdraw from the Agreement once the Service was fully performed, and acknowledged that information. The Service is deemed fully performed once the Session time available under the selected Subscription Plan has been fully used.
  5. If a Consumer, in the case referred to in paragraph 4, effectively withdraws from the Subscription Agreement before the Service has been fully performed, the Consumer is required to pay only for the part of the Service performed up to the moment of withdrawal.
  6. The amount due for the services performed up to the moment of withdrawal is calculated in proportion to the Session time used under the given Subscription Plan, taking into account the fee specified in the Subscription Agreement. The Provider refunds the remaining part of the fee paid to the Consumer no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal.
  7. The Provider refunds the payment using the same payment method used by the Consumer.
  8. The Provider promptly confirms to the Consumer, by email, receipt of the statement of withdrawal.
  9. Upon withdrawal from the Subscription Agreement, the Consumer is required to stop using the Services under that Agreement, including making them available to third parties.
  10. A model withdrawal statement form is provided as Annex 1 to these Terms. The Consumer may use it, but this is not mandatory.

Section 14. User Rights and Obligations

  1. The User is required to use the Service:
    • in accordance with its intended purpose,
    • in accordance with the provisions of these Terms and applicable law,
    • in a manner that does not infringe the rights of others and does not disrupt the operation of the Service.
  2. The User agrees, in particular, to:
    • refrain from attempting to gain unauthorized access to the Service or its infrastructure,
    • refrain from sharing Account access data with third parties,
    • refrain from entering into the Service content that infringes the rights of third parties or is contrary to applicable law, in particular content inciting hatred, violence, or discrimination.
  3. The User may not enter into the Service information concerning real patients, clients, or other natural persons where such information allows or may allow their identification, in particular personal data and health-related data. This also applies to information that has previously been anonymized, where its scope or combination with other information may allow the identification of a person.
  4. The User is responsible for the content entered by them into the Service, to the extent provided for by applicable law and the provisions of these Terms.

Section 15. Provider Rights and Obligations

  1. The Provider undertakes to provide the Service with due diligence and takes measures to ensure the continuity of the Service's operation.
  2. The Service may be subject to periodic interruptions or limitations in operation, in particular in connection with:
    • maintenance, technical work, or updates,
    • the need to ensure the security of the Service,
    • failures or other causes beyond the Provider's control.
  3. The Provider will, where possible, inform Users of planned interruptions in the operation of the Service with reasonable advance notice, through the Service or by email.
  4. In the event of a failure or other unforeseen event, the Provider takes measures to restore the proper operation of the Service as quickly as possible.
  5. The Provider may use the services of third parties to the extent necessary to provide the Service, in particular providers of technical infrastructure, cloud services, payment services, and artificial-intelligence-based solutions.
  6. The Provider may temporarily restrict access to the Account or to specific functionalities of the Service where this is necessary for security reasons, in particular where unauthorized access to the Account is suspected or the Service is being used in a manner that may endanger its security. Where possible and not contrary to the security of the Service, the Provider will inform the User of the reason for the restriction of access.

Section 16. Rights to the Service

  1. The rights to the Service and its elements, including the source code, graphical interface, Session scenarios, educational materials, graphics, logos, and the name "Practicly," belong to the Provider or to the entities with which the Provider cooperates.
  2. The User may use the Service and its elements only to the extent resulting from the Account Agreement and, where a Subscription Agreement has been entered into, to the extent resulting from the selected Subscription Plan.
  3. To the extent that using the Service or its elements involves the use of works protected by copyright, the Provider grants the User a non-exclusive, non-transferable license to use those works to the extent necessary to use the Service in accordance with its intended purpose.
  4. The license referred to in paragraph 3 is granted for the term of the agreement under which the User uses the given work.

Section 17. Provider's Liability

  1. The Provider is not liable for:
    • damages resulting from use of the Service contrary to its intended purpose or these Terms,
    • interruptions in access to the Service resulting from causes beyond the Provider's control (infrastructure failures, force majeure),
    • decisions made by the User based on content obtained through the Service,
    • technical problems or technical limitations of the User's end device or telecommunications system that prevent the User from properly using the Service and the Services.
  2. To the maximum extent permitted by applicable law, the Provider's total aggregate liability to a Client that is not a Consumer arising from the use of the Service is limited to the amount of fees paid by the Client in the 3 months preceding the event giving rise to the claim.
  3. The limitations of liability set out in this Section do not apply to damages caused by the Provider's wilful misconduct and do not exclude or limit the Provider's liability to the extent that such exclusion or limitation is impermissible under mandatory provisions of law, in particular towards Consumers.
  4. The Provider is required to deliver to the Consumer a Service that conforms to the Subscription Agreement.
  5. The Service conforms to the Subscription Agreement if, in particular, its features, fitness for the purpose indicated by the Consumer, and the functionalities described in these Terms and the Price List conform to that Agreement.

Section 18. Termination of the Agreement and Account Deletion

  1. A Subscription Agreement may remain in effect only while the Account Agreement remains in effect.
  2. The Client may cancel a subscription at any time using the relevant function in the Account panel or by contacting the Provider at: [email protected].
  3. Cancelling a subscription results in the Subscription Agreement not being automatically renewed for a further Subscription Period. The Subscription Agreement terminates at the end of the current, paid Subscription Period. Until then, the Client retains access to the Services covered by the Subscription Plan.
  4. Termination of the Subscription Agreement does not automatically terminate the Account Agreement or result in deletion of the Account. The User retains access to the Account and may, in the future, again order a Subscription Plan and enter into a Subscription Agreement.
  5. The Client may terminate the Account Agreement at any time using the relevant function in the Account panel or by contacting the Provider at: [email protected]. Terminating the Account Agreement results in deletion of the Account and loss of access to all functionalities available under the Account, including any unused Session time limit under the Trial.
  6. Deletion of the Account results in termination of the Subscription Agreement if the Client has an active subscription at that time. If the Client deletes the Account before the end of a paid Subscription Period, the Client loses access to the functionalities covered by the Subscription Plan, and the fee for the unused part of that period is non-refundable, without prejudice to the Client's rights under mandatory provisions of law. Before the Account is deleted, the User will be informed of this consequence and asked to confirm.
  7. The Provider may terminate the Account Agreement or the Subscription Agreement in the event of a material breach by the User of these Terms, after first calling on the User to cease the breach within a reasonable period, unless the nature of the breach justifies immediate termination of the Agreement.
  8. If, for a period of 2 years from the end of the Trial or the termination of the Subscription Agreement, the User does not log in to the Account or use any of the Services, the Provider may terminate the Account Agreement and delete the Account.
  9. Before deleting the Account, the Provider may inform the Client of the planned deletion of the Account at the email address associated with the Account.
  10. After the Account is deleted, the User's or Client's data will be deleted in accordance with the rules set out in the Privacy Policy.

Section 19. Complaints

  1. Complaints regarding the provision of Services electronically, including the operation of the Service, Registration, and other matters related to access to and use of the Services, may be submitted to: [email protected].
  2. Notifications and complaints should include a detailed description of the problem and the User's contact details, enabling the Provider to send a response to the notification made by the User.
  3. The Provider will respond to a complaint from a User who is a Consumer within 14 days from the date of its receipt. Responses to complaints concerning Clients who are not Consumers or entrepreneurs with consumer rights will be provided within no more than 30 calendar days.
  4. The Provider will respond to a complaint at the email address through which the complainant submitted the complaint, unless the complainant requests another available form.
  5. A Consumer may use out-of-court methods for handling complaints and pursuing claims, in particular by:
    • applying to a permanent amicable consumer court for resolution of a dispute arising from an agreement with the Provider,
    • applying to the relevant voivodeship inspector of the Trade Inspection for the initiation of mediation proceedings for an amicable resolution of a dispute between the Client and the Provider,
    • making free use of the assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
  6. Detailed information on the available out-of-court methods for handling complaints and pursuing claims, and the rules for using these procedures, is available at the offices and websites of the relevant bodies, in particular the Office of Competition and Consumer Protection, district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and voivodeship Trade Inspectorates.
  7. The use of out-of-court dispute resolution methods is voluntary and is carried out on the terms set out in applicable law.
  8. AI-related reports. Users who consider that a response generated by AI, including a Virtual Patient's response, feedback, or other AI-generated content, is harmful, misleading, or otherwise incorrect, may report the matter to: [email protected]. Reports are reviewed by the Provider, including as to whether changes should be made to the operation of the system, the way the AI operates, or the safeguards applied. Reports are reviewed within 7 business days. AI-related reports are reviewed independently of the general complaints procedure set out in paragraphs 1–4 and do not limit the right to submit a complaint.

Section 20. Changes to the Terms

  1. The Provider has the right to amend these Terms for important reasons, in particular:
    • where an amendment is necessary due to a change in generally applicable law or the recognition of a specific provision of these Terms as impermissible,
    • in the event of a change in the type and scope of the Services provided electronically, or in the terms or rules for providing the Services,
    • in order to fulfil an obligation arising from generally applicable law or from a final court judgment or administrative decision.
  2. Information about an amendment to these Terms, together with the amended version of the Terms and an indication of the effective date of the changes, will be published in the Service and sent to the User at the email address associated with their Account, no later than 14 days before the changes take effect.
  3. Continued use of the Service after the changes take effect constitutes acceptance of the amended Terms.
  4. If the Client does not accept the content of the amended Terms, the Client may terminate the Account Agreement within 14 days from the date of being informed of the amendment. Termination requires sending a statement to the Provider's email address: [email protected].
  5. If, at the time of giving notice of termination, the Client does not have an active Subscription Plan, the Account Agreement terminates upon the expiry of 14 days from the date the Provider receives the statement of termination.
  6. If, at the time of giving notice of termination, the Client has an active subscription, the Account Agreement and the Subscription Agreement terminate at the end of the current, paid Subscription Period. Until then, the User retains access to the functionalities covered by the Subscription Plan, and the Subscription Agreement is not renewed for a further Subscription Period.
  7. Until the date the Account Agreement terminates, the provisions of these Terms as in effect before the amendment took effect apply to the User, subject to any changes required by mandatory provisions of law.

Section 21. Final Provisions

  1. Disputes arising from the use of the Service by Consumers are resolved by the court of general jurisdiction determined in accordance with applicable law. For Clients who are not Consumers, the court competent for the Provider's registered address has jurisdiction.
  2. The provisions of these Terms concerning Consumers also apply to a natural person entering into an agreement with the Provider directly related to their business activity, where it is clear from the content of that agreement that it is not of a professional nature for that person, in particular based on the scope of their business activity disclosed under the regulations on the Central Registration and Information on Business.
  3. In matters not regulated by these Terms, the relevant provisions of the law applicable in the territory of the Republic of Poland apply.
  4. If any provision of these Terms is found to be invalid or ineffective in a manner provided for by law, this does not affect the validity or effectiveness of the remaining provisions of these Terms. The invalid provision will be replaced by a rule that most closely reflects the purpose of the invalid provision and of these Terms as a whole.
  5. In case of any discrepancies between the Polish and English versions of these Terms, the Polish version shall prevail.
  6. These Terms take effect as of 15.09.2026.

Annex 1 – Model Withdrawal Statement for the Subscription Agreement

(this form should only be completed and returned if you wish to withdraw from the Subscription Agreement)

Addressee: Michał Cieśla, Enovic Inteligentne Instalacje Michał Cieśla, ul. Marynarska 12, 05-825 Kady, Poland, email address: [email protected]

  • I/We(*) hereby give notice that I/we(*) withdraw from the Subscription Agreement concerning the Subscription Plan: __________
  • Date the Subscription Agreement was concluded: __________
  • Name of the Consumer(s): __________
  • Address of the Consumer(s): __________
  • Email address associated with the Account: __________
  • Signature of the Consumer(s) (only if this form is submitted on paper): __________
  • Date: __________

(*) Delete as appropriate.

These Terms are in effect as of 15.09.2026.